What is managed SMTP, in plain terms?
SMTP is the standard way software sends email. Managed SMTP means we run the sending servers, set up the authentication and look after your reputation. You get a server address, a username and a password, put them into your website or app, and we make sure the email gets delivered.
Will it work with my website or software?
If your tool can send through SMTP, yes. That covers WordPress (through any SMTP plugin), WooCommerce, most CRMs, booking systems, billing tools and custom applications. We'll help you connect it and send a test first.
I'm not technical. Can I still set this up?
Yes. The only step on your side is adding a few DNS records to your domain. We'll walk you through it on a call or send exact copy-paste values for your registrar, then confirm everything is working.
How long until I can send?
Most small businesses are sending within a few days of the assessment. If you need a new dedicated IP, we warm it up gradually over a few weeks, and you can send reduced volumes throughout.
Why don't you publish fixed prices?
Your cost depends on real factors: volume, whether you need dedicated IPs, how many domains you send from and how much management you want. We quote after the assessment, and the quote holds. No overage traps and no surprise throttling.
Can I send marketing email and newsletters?
Yes, to people who have agreed to hear from you. We don't accept purchased, rented or scraped lists. On Growth and Dedicated plans, marketing runs on a separate stream so it never affects your receipts and password resets.
Can you work with our security, legal and procurement teams?
Yes. On Enterprise we complete security questionnaires, sign data processing agreements, and agree service levels and payment terms in the contract. Tell us what your process requires and we'll plan around it.
Can we move from our current provider without downtime?
Yes. We run your new environment alongside the current one, move lower-risk streams first, and switch critical mail like password resets and invoices only once delivery is proven. Nothing is cut over until it's stable.
What happens if my emails start going to spam?
Usually we notice first. We investigate the cause, whether that's a list issue, a content pattern or a provider change, fix what's on our side and tell you clearly what to change on yours.